FAQ
A familiar touch, a loving look, an intimate embrace. A close bond, forged out of trust, like a promise. This invisible bond of security and love that unites and holds together mother and daughter, best friends and lovers. BINDER stands for these precious connections and makes them visible in the form of high-quality pieces of jewelry. Designed and handmade in our in-house manufactory.
Order & Shipping
We accept PayPal and all major credit cards (Visa, Mastercard, American Express). All payments are processed via encrypted and verified payment services - for maximum security and data protection.
For national deliveries within Germany, we work with the premium shipping service provider INTEX. This service offers maximum security and discretion - ideal for high-quality jewelry.
We ship international orders safely and reliably with FedEx. This guarantees fast and insured delivery worldwide.
We ship international orders safely and reliably with FedEx. This guarantees fast and insured delivery worldwide.
Yes, all shipments - national and international - are fully insured until they reach you.
Once your piece of jewelry has been completed, the delivery time is usually 2-3 working days.
Shipment takes place immediately after completion of your individually crafted or selected piece of jewelry.
Many of our exclusive handcrafted jewelry pieces are made to order to guarantee the highest level of craftsmanship and quality. The delivery time can therefore vary depending on the design and complexity. Once completed, they are usually dispatched within 2-3 working days.
Shipment takes place immediately after completion of your individually crafted or selected piece of jewelry.
Many of our exclusive handcrafted jewelry pieces are made to order to guarantee the highest level of craftsmanship and quality. The delivery time can therefore vary depending on the design and complexity. Once completed, they are usually dispatched within 2-3 working days.
Service
To have your BINDER jewelry professionally refurbished, please contact either your trusted jeweler or our service specialists directly at service@binder-jewellery.com.
All our jewelry is subject to the highest quality standards and comes with a corresponding guarantee.
Detailed information on warranty conditions, services and processing can be found under the menu item “Service & Warranty” on our website.
In the event of a warranty claim, please contact your trusted jeweler or our customer service directly at service@binder-jewellery.com.
Detailed information on warranty conditions, services and processing can be found under the menu item “Service & Warranty” on our website.
In the event of a warranty claim, please contact your trusted jeweler or our customer service directly at service@binder-jewellery.com.
Detailed information on cleaning, storing and handling high-quality materials can be found under the menu item “Care instructions” on our website.
Collections
The “P” is short for “PERCEPTION”. However, the number does not stand for the measured width of the necklaces and bracelets, but for the width of the hinge used, from which the individual link is made by our goldsmiths.
The lengths of the individual chain links result in the final overall lengths. We are therefore technically unable to offer any other length, as we would otherwise have to shorten the links. This results in the special sizes.
The waves once again demonstrate BINDER's craftsmanship, as the individual links have to be joined and connected by hand, as is the case with the PERCEPTION, for example. This creates wonderfully organic and natural shapes that seem to flow through the chain.
Our sub-collections are collectively called “CLASSICS”, but as soon as we talk about our individual lines within the CLASSICS collection, they become “CLASSIC Triangular”, for example.